Terms of use

1. General provisions

1.1. The terms and conditions listed below define the relationship between the User and Đorđe Bojkovic PR Web Hosting PIB 111318581, hereinafter referred to as the Provider, regarding the service that the User has chosen.

2. Services

2.1 Web hosting services, VPS servers, domain registration, site management services, administration services, account changes, as well as other pre-arranged services between the User and the Provider. The pre-bill and the bill define which service is used and paid for.

2.2. The provider has the right to change the service at any time or to terminate the service in part or in whole if it is necessary for any reasons, technical or due to legal regulations of competent authorities.

2.3 The provider will provide technical support during the period of service provision via LiveChat or Email as well as via information on the site itself. Support response times are not guaranteed or time limited. The provider will try to make the response time as short as possible.

2.4. Data and information about the User may be forwarded to a third party if it is necessary to ensure the proper functioning of the service (for example, technical support of software used on hosting). In this case, special care will be taken to protect the user's information.

2.5. The Provider will register the domain on behalf of the User and the User is the owner of that domain.

2.6. The user must be at least 18 years old in order to be able to order the service.

2.7. The Provider may refuse to provide services to anyone if it believes that the User is in any way endangering or may endanger the servers or business. The provider reserves the right to refuse cooperation with anyone and to provide services to anyone.

3. Contract duration and service provision

3.1. The period of service provision is chosen by the User when placing an order or by changing it from the Client-Panel. The user can terminate the contract at any time by deleting the service from the Client Panel. The change of the service period will be confirmed in the invoice, but the change of the period cannot be done while there are unpaid invoices, in which case it must ask the Provider to delete the unpaid invoices in order to change the payment period and thereby generate a new invoice.

3.2. The provider reserves the right to refuse to delete the pre-bill for any reason.

3.3. Termination of the contract regarding the domain is possible, however, the domain remains in the registration status until its expiration even after the termination of the contract, but the user deleting the domain from the Client-Panel will not receive invoices for the extension of that domain.

3.4. Each of the contracting parties will have the right to send a written notice of termination of the Agreement by email. Termination will be effective immediately.

3.5. The Provider has the right to terminate the service with immediate effect, the Provider will have the right to stop providing the service until the investigation is completed. The provider also has the right to terminate the service as a result of a police report, investigation, dispute, etc. related to the service, where the Provider considers it necessary to prevent criminal activities or similar actions that may affect such cases. The provider has the right to terminate the service if the software on the user's account is outdated or contains security flaws or potentially dangerous content (malware, virus, infected file or code that enables the distribution of viruses, etc.).

3.6. The provider is not obliged to send a notification by email about the termination of the service from the specified items of point 3.5 of this contract. If there is an agreement between the Provider and the User that the User will solve all problems on his account and in connection with the Services used, the provider can reactivate the service.

3.7. The Provider may terminate the service if the User violates any law of the Republic of Serbia and the laws of other countries by using the service, as well as if the Provider receives a report (abuse email) from third parties for copyright infringement or distribution of malicious software or phishing.

3.8. The uptime guaranteed by the Provider is the one guaranteed by the data center from which the servers are rented, which is 99.9% for one year.

3.9. The provider may terminate or temporarily suspend the service if the site/sites/account is under a DDoS attack or other hacker attack.

4. Service Fee

4.1. Activation and Renewal of Services: Payment is made for the activation of the hosting package and its renewal. The activation of the service implies a one-time payment for starting the services, and the renewal of the service is charged after the expiration of the previously activated period. The use of hosting services during the period for which the service is activated is free of charge. Details of activation and renewal prices will be specified in the invoice that the user receives when ordering or renewing the service.

4.2. Payment for the service is made no later than 30 days after the invoice is issued. The user must take care that the payment order is filled out correctly with reference to the number as well as the purpose of the payment so that the payment can be verified.

4.4. The provider will send the user several proforma invoices about the renewal of the service he has by an automated system to the email address for payment, each of which will be valid for 30 days from the expiration of the service. The user must make the payment according to the last invoice he receives.

4.5. The provider will have the right to suspend the service if the User does not pay the invoice on time or if he has not completed the payment correctly or if the full amount of the pre-invoice has not been paid.

4.6. A change in the amount of the service/proforma invoice/service invoice can also occur during the term of the account if there has been a price change or if there was a current promotion at the time the proforma invoice was created. The user is obliged to inform himself whether there has been a change in the amount of the additional account that he wants to pay immediately before payment.

4.7. If the provider terminates the service due to the violation of the contract by the User, the user cannot request a refund and the User himself is responsible for all damages resulting from the violation of the contract.

4.8. Service that has not been renewed will be disconnected immediately upon expiration. The provider will keep the web hosting services in a suspended status for another 30 days in case the user still wants to continue using the services. The provider does not guarantee that this will always be the case, the only guaranteed period is for the duration of the service until its expiration. After the end of the service, the Provider has no obligation to save the files.

4.9. The domain reactivation service after expiration will be sent to the user later if he wants to reactivate the domain after its expiration.

4.10. Users can pay using payment cards such as Visa, MasterCard, Maestro, Dina and American Express. Payments are made in dinars (RSD), and if paid in euros (EUR) or other currencies, the amount is automatically converted into dinars at the rate of the National Bank of Serbia. Also, the costs of the transaction are borne by the Provider, and refunds are made exclusively through the used payment methods.

Instant payment of the National Bank of Serbia - IPS scan
The online order can be paid by instant payment, using the IPS scan method. When IPS scan is selected, the customer will be redirected to a page where a one-time IPS QR code provided by Banca Intesa will be displayed. With the mobile banking application installed on his mobile device, the customer scans/downloads the data from the generated IPS QR code and makes the payment easily, in the secure environment of his bank. Information about the outcome of the payment will be displayed to the customer immediately after the processing is completed on our website, but it will also be delivered to him via email.

Payment by general money order or mBanking
Users can make a payment and a general payment slip at any payment point in the country or through the application of a bank operating in Serbia.

5. Service transfer

5.1. The user can transfer the service to another user by using the Client-Panel where, based on the entered email address to which he wants to transfer the service, that account will be automatically created and a verification email will be sent to the user to whom the service is transferred. If the user to whom the service is transferred accepts the service by clicking on the verification link, he becomes responsible for that service.

5.2. During the transfer, the person to whom it is transferred will have access to the email address that is making the transfer.

6. Provider's obligations

6.1. The provider rents servers for the provision of web hosting and VPS servers from other companies, so it cannot be held responsible for any damage that happens to the servers and can only guarantee what the companies from which it rents servers guarantee.

6.2. The provider uses software for the administration and management of web hosting services and cannot guarantee the correctness of that software and cannot guarantee anything more than the authors of that software guarantee.

6.3. The provider performs domain registration services on behalf of the user using RNIDS and NameSilo and cannot guarantee anything more than they guarantee in their terms.

6.4. The provider will carefully and will try to ensure maximum functioning by investing in additional security, making regular updates and communicating with software authors so that the performance of the server is at the highest possible level.

6.5. In case of any problem with the server, the client can, within 15 days from the moment of the problem with the server, request an annual report on how long the interruption was and if the availability was less than guaranteed, thereby getting a refund for the hosting service according to the table given below

Availability (Uptime) Reduction
Above guaranteed availability 0%
Between 99% and guaranteed availability 10%
Between 95% and 99% 50%
Below 95% 100%

6.6. The Provider will be solely responsible for the loss resulting from the negligence of the First Provider except in cases of willful negligence, the liability for damages will be limited to the direct loss of the total amount corresponding to the amount of compensation for the current subscription period. The provider shall not be liable for indirect loss such as loss of profit, loss of sales, loss of information or corruption of information due to hacking of the provider's computer resources by unauthorized third parties.

6.7. The provider will store the user's data (account payer and invoices) even after the service expires, other information will be automatically deleted when the service is deleted.

6.8. The provider performs regular backups on a remote server with the use of specialized software for creating backup accounts in a certain period of time. The provider cannot guarantee that the backup will work correctly nor can it guarantee the operation of the software or the server because it is not the author or owner of both. The user is solely responsible for creating and securing backup copies of their account in order to be safe in case of any loss or problem.

6.9. During the duration of the service, the Provider may terminate the provision of the Service if it decides that the service needs to be terminated, the User will be notified in time in this case and will have enough time to perform the necessary actions before its termination. Termination of this type of service does not constitute a breach of contract.

6.10. The provider will protect all user information in accordance with the Data Protection Act.

6.11. The Provider has the right to check the User's account in order to reduce the risk of security breaches and ensure the proper functioning of the service. Also, the Provider has the right to make changes to the account if it believes that it will improve or increase the security of the service.

6.12. The provider has the right to change the characteristics of the package (utilization of CPU, RAM, EP, IO) at any time without prior announcement and notification.

6.13. The provider cannot guarantee that the user will receive the e-mails he sends about the accounts or any notifications via e-mail, because he cannot influence the availability of the e-mail server and the reception of e-mails, and thus cannot guarantee it.

7. User obligations

7.1. The User is responsible for all information provided to the Provider when ordering the service and is obliged to ensure that the data is accurate and to use services that do not violate the rights of third parties or any law that applies in Serbia as well as in other countries.

7.2. The user undertakes not to attempt in any way to access information and accounts of other users and to access systems that are not part of his account without authorization.

7.3. The user is obliged to perform regular control of the software he installs on his account in order to prevent any malicious software from spreading malicious software, sending spam or any other abuse of the service he uses. Any damage caused to the user himself or to a third party due to the content on the user's account or by using the service personally, the user is responsible.

7.4. The user is obliged to inform himself about the expiration of the services and to take care of their renewal. The user is solely responsible if the payment is not verified within 48 hours (except in cases where there are holidays and non-working days) to submit proof of payment to the email address of the Provider with a request to renew the paid service.

7.5. Agreeing to the terms of use of third parties

The User agrees that by using the services provided by the Provider, he is also subject to the terms of use of the following third parties whose services we use to provide our services:

RNIDS

NameSilo

Hetzner GmbH

cPanel

LiteSpeed

Jetbackup

Cloudlinux and Imunify360

7.5.1. Access to third-party terms of use

For your information and ease of access, we provide links to the terms of use of these companies:

RNIDS

NameSilo

Hetzner GmbH

cPanel

LiteSpeed

JetBackup

Cloudlinux and Imunify360

The user is obliged to familiarize himself with these conditions. The Provider is not responsible for any violation of the terms of use of these companies by the User.

7.5.2. Terms of Use Language

The terms of use of said third parties may only be available in English or other languages. The provider is under no obligation to translate the terms of use of these companies. If the User has difficulties with understanding, we recommend that he hire a qualified translator or contact us for help in finding relevant information.

7.5.3. User's Responsibility

User is responsible for compliance with all applicable terms of use and policies of said third parties. Any violation of these terms by the User may result in termination of service or other measures by the Provider or third parties.

7.5.4. The Provider's role as an intermediary

The Provider acts as an intermediary between the User and the specified third parties in providing certain services such as domain registration and hosting. The Provider shall not be liable for any actions or omissions of third parties, nor for the consequences that may arise from the User's non-compliance with their terms of use.

7.5.5. Third Party Software Disclaimer

The Provider uses third party software solutions, including but not limited to cPanel, LiteSpeed, JetBackup, CloudLinux and Imunify360, to provide its services. The provider does not guarantee the functionality, reliability or security of these software and assumes no responsibility for any errors, defects, interruptions or damages that may occur as a result of their use. The user understands and accepts that the use of these software solutions may carry certain risks.

7.6. The User is obliged to use the services as intended by the Provider. This actually means that certain packages have restrictions on software such as:
The starter package is intended exclusively for HTML/CSS sites.
Packages that have restrictions on the number of bases, one base can be used exclusively for one site.

7.7. The user undertakes to use hosting/server resources optimally and rationally. In the event that the CPU usage is high without endangering the operation of the server and other clients, then he will receive an email notification about the usage and that he must take action to correct his site and correct the irregularities or switch to another service that better suits his requirements. The CPU limit cannot reach 100% more than 24 times in 24 hours. The average CPU usage must not be higher than 50% in 24 hours. In case of huge CPU utilization that endangers the operation of the server or other clients, the account will be suspended and the client will be informed about it.
7.8. In the case of malicious software, viruses, malware (or any other software), the user will receive an email that the site has an error and that he must react urgently and prevent further abuse.

7.9. The user undertakes to keep the communication with the support confidential and not to submit it to a third party for inspection in accordance with the confidentiality of the information. Any communication is considered a business secret between the User and the Provider.

7.10. The user is obliged to communicate with support with mutual respect.

7.11. The User undertakes to protect the reputation of the Provider.

7.12. The user undertakes not to use web hosting and mail server services for sending marketing/email notifications/promotions and other types of mass e-mails. An email with the same content (greater than 80% with the same content) sent to more than one email address is considered a violation of the terms of use.

7.13. The user is obliged to regularly update his ownership data in the client panel so that they are true and correct at all times.

8. Contract amendment

8.1. The provider has the right to amend and amend the general terms and conditions, which will take effect immediately after they are posted. The user has the right to disagree with the new terms by deleting/cancelling the service from the client panel.

8.2. The provider will announce that there are changes on the site or in the terms of use.

9. Payments and refunds

9.1. Refunds are not possible. The Provider allows all clients to use the web hosting service free of charge for 7 days in order to make sure of the quality of our services and their testing. Refunds for other services are not possible because the Provider is obligated to other companies to whom it makes payments for their use, therefore refunds are not possible.

9.2. Refunds for domain registration are not possible under any circumstances. Refunds for domains that belong to premium domains are not possible, the User is obliged to check whether the domain he wants to register is a Premium domain by contacting support.

9.3. As the Provider provides an information society service, it is not possible to file a complaint regarding the service provided.

10. Disclaimer for AI generated responses

10.1. AI communication
All communication made through our live chat system may be supported or generated by artificial intelligence (AI). The information and responses provided through the AI system are intended solely for general informational purposes.

10.2. Limitation of liability
Đorđe Bojkovic PR Web Hosting does not guarantee the accuracy, completeness or reliability of the information provided by the AI system and assumes no responsibility for any direct or indirect damages or losses arising from the use of this information.

10.3. User responsibility
Users agree to use the information obtained through the AI system at their own risk and to independently verify the accuracy of the information provided before taking any action based on it.

11. Registration of subdomains *.sajt.net or *.webi.rs

11.1. The subdomain ordered by the user on the site is only given to the user for temporary use. It is neither owned nor made permanently available to the user for use.

11.1. Subdomains can be registered by anyone. The subdomain name must not be offensive in any way or promote hatred, war, accidents, bad events and other negative events.

11.2. The provider may decide at any time to terminate any name of this domain in order to protect its business and brand image.

11.3. The user is not entitled to any compensation for the termination or deletion of the subdomain and if any material or non-material damage occurs as a result of its termination.

11.4. Users will choose a subdomain for registration that will reflect the company's inviting values and will in no way jeopardize its reputation by registering or using that subdomain.

11.5. By using DNS management, users can link the subdomain to all services, but they must not link to software, piracy, torrents and other illegal software or services on the Internet. All rules that apply to other domains and our services also apply to the use of this domain.

11.6. The provider is not responsible for the content that will be displayed on those subdomains.

11.7. The user is responsible for any damage caused by the use of that subdomain.

11.8. The user may not change the name of the subdomain after it has been registered, unless explicitly approved by the provider. Changing subdomains may be subject to an additional fee.

11.9. The provider reserves the right to temporarily disable the subdomain in case of suspected abuse until an internal audit is carried out. If abuse is confirmed, the subdomain will be permanently terminated.

11.10. The provider does not guarantee the constant availability of the subdomain and is not responsible for possible interruptions in work due to technical problems, maintenance, or other unforeseen circumstances.

11.11. The content on the subdomains must be in accordance with the laws of the Republic of Serbia and/or international laws if they are used outside the borders of Serbia. The user is obliged to remove all illegal content at the request of the provider.

11.12. Subdomains must not be used for black-hat SEO tactics such as link farms, spamming, or any activities that could damage the reputation of the main domain.

11.13. The subdomain will be activated within 48 hours of registration, and the right to use lasts until the contract expires or until the provider decides to terminate it.

11.14. The provider reserves the right to change the rules on the use of subdomains at any time, with the obligation to notify users via email or by posting on the official website.

11.15. The provider has the right to keep logs of activity related to the use of subdomains for internal auditing and security purposes, in accordance with data protection laws.

11.16. The primary purpose of using subdomains is to promote positive values and content that does not damage the reputation of the provider or the domain. Although the content may be legal, the provider reserves the right to remove the subdomain if it deems it to be in violation of the company's ethical standards or promotes negative, controversial or offensive topics that could affect the company's reputation.

12. Other

12.1. All possible disputes can be resolved by agreement between the Provider and the User, if this is not the case, the competent court in Niš is in accordance with the law of the Republic of Serbia.

12.2. In the event that the User who ordered the service does not have access to his client panel, he will be able to request a change from the Provider by emailing a photo of an ID card and another identification document showing the data that must match the owner's data in the client panel together with proof of the last payment as well as a request to transfer the service to the desired email address.

12.3. User support will be provided via the LiveChat option, where the User is required to provide the support PIN located in the client panel. Email support will be provided only if the client sends an inquiry from the email address with which he ordered the service.

13. VAT declaration

13.1. The displayed prices include VAT 20%

14. Conversion Statement - Conversion statement

14.1. ENGLISH: All payments will be effected in Serbian currency - dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
SERBIAN: All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website. Thank you for your understanding.

15. Terms of use of the "whs-intesa-payment" plugin

15.1. Intellectual property
The "whs-intesa-payment" plugin is the intellectual property of the company "WebHosting PR Đorđe Bojković" from Niš, registered under PIB 111318581. All rights are reserved in accordance with the valid laws of the Republic of Serbia on the protection of intellectual property.

15.2. Permitted use
The use of plugins is allowed only with the written consent of the company "WebHosting PR Đorđe Bojković" and only while the User is actively using the hosting services of the Provider. The plugin can be obtained by direct purchase or by obtaining a legitimate version from the Provider.

15.3. Right of use related to hosting
The right to use the plugin is valid only while the User uses the hosting services of the company "WebHosting PR Đorđe Bojković". If the User changes the provider of hosting services or stops using the services of the Provider, he loses the right to use the plugin and is obliged to immediately uninstall it and stop using it.

15.4. Prohibition of unauthorized use
Any form of unauthorized use, copying or distribution of the plugin without the company's permission, including use after termination of use of the Provider's hosting services, constitutes a violation of copyright and is subject to legal consequences. Unauthorized sharing of the plugin entails the obligation to pay damages in the amount of 100,000 dinars per violation.

15.5. User Responsibility
The user is obliged to use the plugin in accordance with these terms and applicable laws. The provider is not responsible for damage caused by improper or unauthorized use of the plugin.

15.6. Contact for additional information
For all questions related to the use of the plugin, the User can contact the Provider via the official contact details listed on the website webhostingsrbija.rs.